Frequently Asked Questions
Everything you need to know about shopping with AG LEGO Certified Stores.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within major metropolitan areas. Regional deliveries may take up to 7-10 business days depending on your location.
What is your return policy for sets and merchandise?
We offer a 14-day return policy for unopened and sealed products in their original packaging. Please ensure you have your tax invoice or proof of purchase to process a return.
Can I earn LEGO Insiders points on my purchase?
As an AG LEGO Certified Store, we operate our own loyalty program. Please note that the global LEGO Insiders program is currently only applicable at LEGO.com and official LEGO Brand Retail stores.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and buy-now-pay-later services.
Are the products sold here authentic LEGO sets?
Yes, we are an authorized LEGO Certified Store. All products sold are 100% authentic, brand-new LEGO sets and licensed merchandise sourced directly from the LEGO Group.
Do you offer Click & Collect services?
Yes, you can select the Click & Collect option at checkout to pick up your order from any of our physical AG LEGO Certified Store locations, subject to local stock availability.